Question 1

How does the online consultation work?

Accepted Answer

Book an appointment, complete the anamnesis, and speak with a vet via video or phone.

Question 2

Is my pet suitable for an online consultation?

Accepted Answer

Online consultations are suitable for many concerns. For emergencies, please use the emergency finder.

Question 3

How do I pay?

Accepted Answer

Payment is made at booking via credit card. You will receive an invoice by email.

Question 4

Can I cancel an appointment?

Accepted Answer

Yes, free of charge up to 24 hours before. After that, a 50% fee applies.

Question 5

Will I receive a report?

Accepted Answer

Yes, after every consultation you will receive a detailed report as PDF.

FAQ

Still have questions? Contact us